Zapier AI agent added 15,000 random contacts to CRM from scraped LinkedIn data

A sales ops manager used Zapier's AI agent to 'find and add potential leads to the CRM'. The agent, connected to a web scraping integration, pulled 15,000 LinkedIn profiles matching a broad keyword search and bulk-imported them into Salesforce. The import overloaded the CRM's deduplication engine, corrupted 3,400 existing contact records, and triggered 15,000 automated onboarding emails to people who had never interacted with the company. LinkedIn's terms of service were violated and the company received a cease-and-desist letter.